Shipping, Cancellation and Refund Policy

Thanks for using the services at My Car Club.

When you subscribe to My Car Club, you have the option to cancel your subscription within 28 days of your initial purchase and get a refund. To initiate cancellation and refund, please contact My Car Club's customer support team by email or the support ticket option available in your back office at

Please ensure you keep the proof of purchase receipt signed and confirmed for all payments to MyCarClub. Once a purchase is made, MyCarClub will confirm this via email to the email address you registered on your application within one hour of purchase.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

As the payment is for a specific service and not a product then the requirements of the wrong product sent, product defective, product damaged due to shipping, or product has been tampered with do not apply to the customer.

Please note that refunds will only be issued if you have not used any part of the My Car Club subscription during the 28-day period. The Account setup fee is non-refundable. In case you cancel your monthly membership, you shall not be charged any further subscription however the months paid are not refundable.

In the event that you cancel your Yearly subscription within the 28-day period and meet all of the requirements, My Car Club will issue a full refund after deducting the account setup fee and one-month subscription. The refund shall be processed within 10 business days of cancellation and reflection may vary in your account depending on your financial institution’s policies.

Refunds will be made onto the original mode of payment and will be made within 10 to 45 days depending on the issuing bank of the credit/debit card. will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

We hope this policy makes it clear, and please feel free to contact us if you have any questions or concerns.